Our services
24/7 guest communications
A seamless guest experience from the moment they book to the moment they check out, without your phone buzzing at 2am. This isn’t an add-on with its own price tag: round-the-clock guest communication is built into our flat 15% + VAT management service.
What's included
Everything handled, properly
Every message, around the clock
Enquiries, pre-arrival questions and mid-stay requests answered promptly, 24 hours a day, 7 days a week.
Arrival & checkout instructions
Clear, timely check-in details and reminders that prevent the "how do I get in?" call at 11pm.
Issue resolution
Wi-Fi down, boiler playing up, neighbour query, triaged immediately and resolved with you or our trades.
Booking amendments
Date changes, extensions and special requests handled across every platform.
Upselling
Early check-in, late check-out and add-ons offered at the right moments to lift revenue per booking.
UK guest hotline
A real phone number guests can call, answered in the UK.
Fast, helpful replies are the highest-leverage input to your review score and your search ranking, both Airbnb and Booking.com reward hosts who respond quickly.
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Years hosting
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Nights hosted
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Booking value
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Paid to owners
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Guest reviews
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Avg. occupancy
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Active listings
Portfolio figures as of June 2026 · 4.8★ average rating on Airbnb & Google · 9.0/10 on Booking.com
FAQ
Common questions about guest communications
How fast do you respond to guests?
Typically within minutes, at any hour. Response speed is a ranking factor on Airbnb and Booking.com, and it is the foundation of our 4.8★ average across 7,426+ reviews.
Is guest communications available on its own?
It’s delivered as part of our complete management service rather than as a separate subscription, great guest communication depends on the same team controlling the calendar, cleaning and pricing, so splitting it up shortchanges your guests. If you’re weighing self-managing against full management, the free valuation call will give you an honest read on which leaves you better off.
Which platforms do you cover?
All of them, Airbnb, Booking.com, Vrbo, Expedia and direct enquiries are handled from one inbox, with the same tone and standards.
What about emergencies?
Genuine emergencies are escalated immediately to our on-call team and, where needed, local trades. You decide upfront what we resolve autonomously and what we call you about.
More from City Superhost
Free property valuation
Find out what your property could earn.
Tell us where it is and how many bedrooms it has, and we’ll send you a free, no-obligation valuation based on real bookings from our Manchester portfolio.
You'll get a same-day reply, usually within the hour, from Matt or Steph directly. No call centres. Prefer to talk now? Call 07394 137 754