City Superhost Ltd ("City Superhost", "we", "us") is the data controller for personal information collected through this website, www.citysuperhost.com. We are committed to protecting your privacy and handling your data transparently. Our registered office is 180 Ashley Road, Hale, Altrincham, WA15 9SF, United Kingdom.
What we collect
- Enquiry details, when you submit a form, WhatsApp us, call, or book a call through Calendly, we collect the information you provide: name, email address, phone number, property postcode and details, and your message.
- Usage data, anonymous analytics about how visitors use the site (pages viewed, device type, approximate location), collected via cookies and similar technologies where you consent.
How we use it
- To respond to your enquiry and provide a property valuation (legitimate interest / steps prior to a contract).
- To deliver and improve our services and website (legitimate interest).
- To send you relevant information about our services where you have agreed to it (consent, you can withdraw at any time).
We do not sell your personal information.
Who processes your data
We use trusted processors to run this website and respond to enquiries: Vercel (website hosting), Resend (email delivery of form submissions), Calendly (call scheduling), WhatsApp/Meta (if you choose to message us there), and Google (analytics and tag management, where consented). Each processes data under its own safeguards and our instructions.
How long we keep it
Enquiry data is retained while we correspond with you and for up to 24 months afterwards, unless you become a client (in which case data is retained for the duration of our engagement and as required by law, e.g. for accounting).
Your rights
Under UK GDPR you can request access to, correction of, or deletion of your personal data; object to or restrict processing; and request portability. To exercise any right, email hello@citysuperhost.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
Cookies
Essential cookies keep the site working. Analytics and marketing cookies are only set with your consent and can be declined or withdrawn without affecting your use of the site.
Contact
Questions about this policy: hello@citysuperhost.com or write to City Superhost Ltd, 180 Ashley Road, Hale, Altrincham, WA15 9SF.