Our story
It started with one apartment.
Having moved in together, we found ourselves with an apartment to rent out. We took the plunge and listed it on Airbnb, and in May 2017 we welcomed our first guests. That apartment became a method, the method became a company, and the company became 80+ properties across Greater Manchester and Cheshire. Nearly a decade on, we have perfected our hosting craft, and we use that experience every single day to maximise our landlords' revenue.
9+
Years hosting
60,043+
Nights hosted
£10.6M+
Booking value
£6.88M+
Paid to owners
8,700+
Guest reviews
74%
Occupancy
80+
Active listings
Where these figures come from
Portfolio figures as of October 2026 · Rated 9.2/10 from 8,700+ guest reviews on Airbnb and Booking.com · 4.7 on Google · 4.9 on Trustpilot
Occupancy: the 54 homes we managed for the whole 12 months to September 2026 were booked 74% of the nights they were open to guests (owner and maintenance nights excluded). See our Manchester short-let data
Why we exist
Learned on our own properties first
When we welcomed our first guests in May 2017, there was no playbook to copy, so we wrote our own, stay by stay, on our own properties. In 2018 the first owners trusted us with their homes, and we have been hosting on behalf of other people ever since.
Today short-term letting is a huge business and new operators appear every month. Plenty of people now do what we do. What we bring is experience: 60,043+ nights hosted, every Manchester pricing season since 2017 priced first-hand, and every expensive lesson already learned, fixed and built into our systems.
That experience stays personal. When you get in touch, you deal with Matt or Steph, and when we tell you what your property should earn, the number comes from real bookings on comparable homes we manage ourselves. We hold a Best of Manchester 2023 award. Guests rate us 9.2/10 from 8,700+ reviews on Airbnb and Booking.com, 4.7 on Google and 4.9 on Trustpilot.
Matt & Steph
Outside our office on Ashley Road, Hale
Nearly a decade of hosting
Hosting in Manchester since May 2017, and still run by the two people who started it.
Matt & Steph welcomed their first Airbnb guests in May 2017. Every system we run today (pricing, vetting, turnovers, the 2am lock-out playbook) was learned on our own properties first, through 9 years and 60,043+ guest nights.
9+ years in, and counting.
May 2017
First guests welcomed: our own apartment, listed on Airbnb.
2018
The first owners trusted us with their homes, and we started hosting on behalf of other people.
2020
Leisure travel stopped; hosting did not. We housed key workers, families who could not stay with relatives, and one guest who could not get home to Australia.
2022
Our first office opened with a team of one, around the time we passed our first £1M paid out to owners.
2023
"Best of Manchester" award: recognition for the standard guests had been reviewing for years.
2024
A bigger team and a ground-floor office at 180-182 Ashley Road, on Hale's high street, shared with Steph's interior design studio, Cheshire Property Studio.
2026
Our own direct booking site, stay.citysuperhost.com, goes live, so guests can book commission-free, and Steph opens the Hakim and Co homeware shop.
Today
80+ active listings · 60,043+ nights hosted · £6.88M+ paid to owners · offices in Hale and Manchester
May 2027
A full decade of hosting. Manchester landlords who join us now will be with us for it.
The facts
At a glance (October 2026)
City Superhost is a family-run Airbnb management company for landlords in Manchester and Cheshire, run by Matt Smith and Stephanie Hakim since May 2017. We incorporated as City Superhost Ltd on 26 November 2019.
| Company | City Superhost Ltd, company number 12334037 at Companies House, incorporated on 26 November 2019 |
|---|---|
| Hosting since | May 2017, when we welcomed our first Airbnb guests |
| Founders and directors | Matt Smith and Stephanie Hakim |
| Offices | 180-182 Ashley Road, Hale, Altrincham WA15 9SF (registered office)36 Back Turner Street, Manchester M4 1FR (Northern Quarter)Both staffed, Mon to Fri, 9am to 5pm |
| Phone and WhatsApp | 07523 840 013. Written enquiries go through our contact form |
| Management fee | 15% per booking + VAT, with no monthly minimums. Every cost is on our pricing page |
| Onboarding | £400 + VAT, one-off: professional photography, your listing build and setup |
| Notice | Rolling agreement, one month's notice either way |
| Active listings | 80+ across Greater Manchester and Cheshire |
| Guest nights hosted | 60,043+ |
| Paid to owners | £6.88M+ |
| Occupancy | 74%: the 54 homes we managed for the whole 12 months to September 2026 were booked 74% of the nights they were open to guests (owner and maintenance nights excluded). See our Manchester short-let data |
| Guest reviews | Rated 9.2/10 from 8,700+ guest reviews, Airbnb and Booking.com combined |
| Google and Trustpilot | 4.7 from 324 reviews on Google and 4.9 from 176 on Trustpilot, separate from the guest score above |
| Independent data | Airbtics ranks City Superhost 2nd of 39 Manchester Airbnb management companies on its VRM Index (October 2026)AirROI data for the 12 months to September 2026 shows our Manchester homes out-earning similar owner-run homes by 99%, the biggest gap of any Manchester management company in its comparison |
| What we manage | Airbnb management in Manchester, Airbnb management in Cheshire, short-let management, serviced accommodation management and Airbnb co-hosting. Every part of the service is on our services page |
Listing counts differ between sources because each counts something different: our 80+ is every active listing we manage across Greater Manchester and Cheshire; our guest booking site and Airbnb host profile show only the homes listed on them; and data sites such as Airbtics and AirROI count only the Airbnb listings they can match to us in their own Manchester area, over their own time window.
The team
The people behind the reviews
Matt Smith
Co-Founder and Director
Over a decade in customer-focused roles before going full time on hosting. Matt leads valuations, pricing and the commercial side. He is the voice on your valuation call.
Stephanie Hakim
Co-Founder and Director
An experienced Manchester Airbnb owner and the design brain of the operation. Steph leads interiors, property standards and the guest experience.
How we work
Four things we won't compromise
A door you can knock on
We have two staffed offices: 180-182 Ashley Road, on Hale's high street, and 36 Back Turner Street in Manchester's Northern Quarter. You're welcome to visit either office, Mon to Fri, 9am to 5pm. Book an in-person meeting or give us a ring first so Matt or Steph is there to meet you. The wider team live and breathe Manchester, so the people looking after your property genuinely know its postcode.
Premium properties only
We will not take on a property that is not right for Airbnb. It needs to be a space guests love and want to come back to. Homes that have not been shown any love do not perform, no matter who manages them.
Honest numbers
Valuations benchmarked against our own portfolio’s real bookings, and we will tell you if short-letting is not right for your property.
Performance over lock-in
A rolling agreement with one month's notice, either way. We keep clients by results, not clauses.
Find us at 180-182 Ashley Road, Hale, Altrincham WA15 9SF or 36 Back Turner Street, Manchester M4 1FR, Mon to Fri, 9am to 5pm · Book an in-person meeting · Call 07523 840 013
Free property valuation
Find out what your property could earn.
Tell us where it is and how many bedrooms it has, and we’ll send you a free, no-obligation valuation based on real bookings from our Manchester portfolio.
Matt or Steph reply to every enquiry personally, usually the same working day. Prefer to talk now? Call 07523 840 013 (Mon to Fri, 9am to 5pm) or WhatsApp us.