Our services
Guest vetting & booking management
The single biggest worry for landlords new to short-letting is "who is in my property right now?" Our answer: a verified, agreement-signed, deposit-secured guest, every time.
What's included
Everything handled, properly
ID verification on every booking
All guests provide government-issued ID before check-in details are released. No exceptions, whichever platform the booking came from.
Rental agreements & deposits
Guests sign a short-stay rental agreement and a security deposit or damage waiver is taken, so the rules are agreed before arrival.
Reservation management
Alterations, extensions, cancellations and rebooking handled across every channel, with calendars kept perfectly in sync to prevent double-bookings.
24/7 guest communication
Pre-arrival questions, check-in support and middle-of-the-night issues answered around the clock via a UK guest hotline.
Upsell identification
Early check-ins, late check-outs and extended stays offered at the right moments, extra revenue with zero effort from you.
Review management
Guest reviews requested, responded to and protected, the engine behind our 7,426+ guest reviews.
Vetting is also where good management protects your neighbours and your lease: no party bookings, clear house rules, and a human who answers when something needs sorting.
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Years hosting
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Nights hosted
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Booking value
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Paid to owners
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Guest reviews
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Avg. occupancy
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Active listings
Portfolio figures as of June 2026 · 4.8★ average rating on Airbnb & Google · 9.0/10 on Booking.com
FAQ
Common questions about guest vetting & bookings
How do you vet guests?
Every guest provides government-issued photo ID before they receive check-in details. Bookings are screened for risk signals (local one-night weekend stays, mismatched names, last-minute group bookings), agreements are signed and a deposit or damage waiver is in place before arrival.
What happens if a guest damages something?
We document the property between every stay, so damage is caught and evidenced immediately. Costs are recovered through the deposit or damage waiver, or through the platform’s cover (such as Airbnb’s AirCover) where applicable.
Can guests contact someone out of hours?
Yes, guests get a UK hotline number answered 24/7. You will never be the emergency contact for a lock-out again.
Do you accept every booking?
No. We decline bookings that don’t pass vetting. A blocked weekend is cheaper than a party, and it is one of the reasons our average occupancy can stay at 80% without problem guests.
Free property valuation
Find out what your property could earn.
Tell us where it is and how many bedrooms it has, and we’ll send you a free, no-obligation valuation based on real bookings from our Manchester portfolio.
You'll get a same-day reply, usually within the hour, from Matt or Steph directly. No call centres. Prefer to talk now? Call 07394 137 754