Airbnb listing management and optimisation

Our listing management service includes property listing creation, management and optimisation on 30+ leading platforms. We use dynamic pricing based on demand to guarantee optimal results.

Airbnb on laptop
PROPERTIES Listed on leading Booking Platforms

Simple, flexible pricing

Choose the pricing package that suits your needs.

(All prices exclude VAT at 20%)

24/7 Guest Communication
from £60
per month
£200 setup fee
Online Property Management
10%
per booking
£300 setup fee
Complete Property Management
15%
per booking
£300 setup fee
24/7 Guest Communication
Online Property Management
Complete Property Management
24/7 communication across all booking platforms
UK guest hotline number
Experts in hosting hospitality
Guest guidebook
UK based team
Guest vetting
Alter & update reservations
Upselling
Late check out payments
Listing creation & optimisation
Listed on all major booking sites
Direct booking site
Expert calendar management
Dynamic, demand based pricing
Advanced guest vetting
Damage claim management
Review management
Full transparency via your owner portal
Hands-Off Property Management
On-site property onboarding
Photography
Cleaning & laundry service
Replenishment of consumables
31166
Nights hosted
£
6476444
Booking Revenue
£
5198311
Owner Revenue
3685
5-Star Reviews
85
%
(Approx.)
Avg. Occupancy Rate
Achieved
SuperHost Status

Hands off listing management that maximises your reach

Our listing management service creates and optimises your property listings on 30+ platforms, including sites like Airbnb and booking.com. With our smart dynamic demand-based pricing and a 100-point checklist, we ensure that each listing performs at its peak. Additionally, your property will be listed on our direct booking site, which offers significantly lower fees compared to the major platforms.

Photoshoot of property

Managing an Airbnb listing can be challenging, but it pays dividends when done right. It involves looking after every detail to ensure your guests have a pleasant stay. Effective Airbnb listing management requires a mix of attention to detail and hospitality skills.

Creating a welcoming space is just the tip of the iceberg. You'll need to keep your listing updated with accurate information and high-quality photos. Quick and efficient communication with guests is also vital for positive reviews and repeat bookings.

Pricing your property correctly can also make a significant difference. You must balance competitive rates with your own costs to maximise profits. At City Superhost, we use industry-leading tools and strategies to help you adjust prices dynamically based on demand and seasonality.

Setting Up Your Airbnb Listing

To create a successful Airbnb listing, we focus on crafting an appealing profile, setting competitive prices, and managing your availability effectively. These elements will help attract guests and optimise your listing's performance.

Creating a Compelling Airbnb Listing

When setting up your Airbnb listing, we start with a detailed and engaging description, highlighting the unique features of your property, such as its location, amenities, and any special characteristics that set it apart from other short-term rentals. We commission high-quality photos to showcase each room and provide potential guests with a clear idea of what to expect.

Listing key amenities and features is a must. This makes the information more scannable. We also regularly update our listings and adjust the description based on guest feedback. Keeping your profile up-to-date can significantly enhance your property's appeal.

Pricing Strategy for Airbnb Listings

Your pricing strategy is crucial for attracting bookings. We research similar listings in your area to determine competitive rates, and use our dynamic pricing tools which adjust your rates based on demand. This approach can maximise your occupancy and revenue throughout the year.

Remember to account for any additional costs, such as local taxes, when setting your prices. Offering discounts for longer stays or early bookings can also encourage more reservations. Transparent pricing helps build trust with potential guests and ensures there are no surprises during the booking process.

Calendars and Availability

Managing your calendar effectively is essential for maximising your bookings. We keep your availability updated to avoid double bookings and ensure you can accommodate guests' preferred dates. It’s also crucial to sync your calendar with other booking platforms if you list your property on multiple sites.

Consider blocking off dates when you need the property for personal use or maintenance. We make sure to respond promptly to booking inquiries and adjust your availability based on trends and demand. Efficient calendar management can lead to higher occupancy rates and better guest satisfaction.

A modern living room featuring a blue sofa adorned with yellow cushions and a television for entertainment.

Optimising Your Airbnb Listing for Greater Visibility

Making your Airbnb Listing stand out requires strategic enhancements. We focus on improving search visibility and utilising high-quality photos to attract more guests.

Search Engine Optimisation (SEO) Techniques for Airbnb

We utilise keywords that potential guests will likely search for, such as “cosy Manchester flat” or “beachfront house in Brighton” to increase your visibility on the Airbnb platform. We place these phrases in your listing title and description naturally.

Regular updates to your listing keep it active and fresh. Airbnb favours regularly updated listings in its search results.

We create detailed descriptions, covering all amenities and nearby attractions. This helps your listing appear in more searches.

We also list all key property information to improve readability and increase your ranking in the search results.

Professional Photography Tips

Quality photos can significantly improve your listing's appeal. At City Superhost, we commission high quality photographs to make your property stand out. The principles we follow for our provided photography are as follows.

  • Photographs taken using as much natural lighting as possible to create a welcoming feeling.
  • We capture multiple angles of each room. We ensure photos are clear and show the best features of your space.
  • We stage your home with clean, neutral decor, allowing the guest to imagine themselves in the space.

Managing Airbnb Bookings and Guest Communications

Ensuring smooth booking management and maintaining effective communication with guests are crucial for providing a memorable experience. At City Superhost, we take care of reservations, timely communication, and the use of automation significantly enhances guest satisfaction with its increased response time.

Handling Reservations

Managing bookings effectively ensures no overlap or double booking. We use a centralised calendar to track all reservations across different platforms. 

If a guest requests changes, such as extending their stay or altering check-in dates, it’s essential to handle these promptly. These alterations are recorded by us immediately to maintain clarity and avoid confusion.

By implementing a dynamic, demand-based pricing model, we provide flexibility in pricing based on current demand, maximising revenue while keeping occupancy rates high.

Effective Communication with Guests

At City Superhost, we maintain open and prompt communication with guests as this is paramount to provide a positive experience. We provide clear arrival instructions and check-in details well before the guest’s arrival date. This avoids any last-minute confusion to keep things running smoothly.

We offer 24/7 support and reassure guests that help is always available, making their stay worry-free.

Throughout the booking period, we send friendly reminders about their stay, such as check-in times or local attractions they might enjoy. Our personalised communications add a welcoming touch and make guests feel valued.

Automating Guest Interaction

Our automation tools can greatly streamline guest interactions. For instance, our automated messaging systems send out routine information such as booking confirmations, arrival instructions, and check-out reminders without manual intervention, keeping delays short and the entire process running smoothly.

We also set up answers for common questions. For example, information on Wi-Fi passwords, local transport options, or late check-out policies can be pre-prepared to save time and ensure rapid responses.

We use this same automation for post-stay follow-ups. Sending a thank-you message along with a request for a review helps gather feedback and boost your listing’s reputation.

Our highly effective management of bookings and maintaining seamless communication significantly enhances guest experiences, ensuring repeat business and positive reviews.

A warmly-coloured lounge featuring comfortable seating and inviting decor, creating a cozy and relaxing atmosphere.

Enhancing the Airbnb Guest Experience

First impressions and consistent quality are vital to ensuring that guests have a memorable stay at your Airbnb. We focus on creating detailed guides and maintaining the highest cleanliness standards to exceed your guests’ expectations.

Creating a Welcome Guide

At City Superhost, we provide a well-crafted welcome guide that helps guests feel at home and navigate their stay with ease. We include crucial details such as check-in/check-out procedures, Wi-Fi passwords, and general house rules.

Using our services, your guests receive recommendations for local attractions, dining options, and public transport routes. We highlight features and amenities in your property, ensuring instructions on how to use appliances or facilities are clear and simple.

Our digital welcome guides can be easily updated and accessed by guests at any time. Additional personal touches, such as a handwritten note or local treats, can go a long way in making guests feel valued and appreciated.

Maintaining High Standards of Cleanliness

Housekeeping is paramount in the hospitality industry. Our regular cleaning schedules ensure that your property remains spotless for each guest. We ensure our cleaning staff focus on deep cleaning high-touch areas such as door handles, switches, and remote controls.

We provide quality linens and towels, replenished regularly to maintain freshness, and stock up on essential consumables like soap and toilet paper to ensure guests have everything they need during their stay.

Our professional cleaning services achieve a high level of cleanliness and consistency. We offer regular inspections and incite feedback from guests to identify and address any cleanliness issues promptly.

A cozy bedroom featuring a neatly made bed, a stylish dresser, and a bright window allowing natural light to enter.

Handling Reviews and Feedback via Airbnb

Effectively managing reviews and feedback helps maintain a strong reputation and encourages future bookings. Positive feedback attracts new guests, while responses to critiques show professionalism and a commitment to customer service.

Encouraging Positive Reviews

After a guest's stay, we prompt them to leave a review. We reach out to them with friendly reminders via email or message, personalising each request by mentioning specific aspects of their stay.

By offering exceptional service and exceeding expectations, this naturally leads to positive reviews. We ensure your listings are as described, cleanliness is top-notch, and special touches are added to make your guest feel valued.

We provide clear instructions and local recommendations. Guests appreciate this thoughtful touch, often leading to pleasant comments and reviews.

Responding to Critiques

When critique about your property is received, if at all, we take this into account and address these concerns to mitigate recurring issues. Guests appreciate hosts who take feedback seriously - as we do at City Superhost. We always respond thoughtfully to turn a negative experience into a positive one.

We respond to negative reviews promptly and professionally. Acknowledging feedback, apologising for any inconveniences and offering a solution if possible demonstrates your commitment to guest satisfaction.

Don't take negative feedback personally. We use it as an opportunity to improve and optimise your Airbnb listing for your future guests.

With City Superhost, you can make the most of your property while we handle all the hard work!

Effortlessly streamline your property listings

Our listing management service takes the hassle out of creating and optimising your property listings on multiple platforms. With our expertise, your listings will reach a wider audience and perform at their peak.

Maximise your listing's reach

We ensure your property is listed on 30+ platforms, including Airbnb and booking.com, to maximise its visibility across the web.

Optimise your pricing strategy

Our intelligent pricing system, based on demand, ensures that your property is competitively priced in order to attract more guests.

Boost your listing's performance

Our 100-point checklist guarantees that your listing is optimized for maximum performance and guest satisfaction.

Customer Testimonials

Hear what our happy customers have to say.

Just amazing and the photos just can't do this place justice. Amazing location and the property is so nice and done to a very high standard, we're gutted we don't live there. Steph and Matt were super helpful and communicative. Cannot recommend it enough. Just wow.
Nicholas Breslin

Nicholas Breslin

Manchester

Comfortable and spacious central apartment. The hosts were very easy to contact, I certainly would happily book through them again.
Zoe Abbott

Zoe Abbott

Manchester

Beautiful house in a lovely quiet area, fully equipped kitchen, comfortable beds, room for 8 to sleep, Matt and Steph were perfect hosts, free parking outside, everything was great! We really enjoyed our stay here and will definitely stay again if we come back to Manchester!
Ella Star

Ella Star

Manchester

Brilliantly located and spotless. Hosts were fantastic. Really helpful information and on hand if we had any queries. Best Airbnb experience I have had yet!
Rebecca Fell

Rebecca Fell

Manchester

FAQs

Frequently asked questions about our listing management services.

How can Airbnb listing management optimise my profile for better visibility?

We boost visibility, use high-quality photos, write detailed descriptions, and set dynamic competitive pricing. We seamlessly update your calendar and promptly respond to inquiries to improve your ranking in search results.

What are the best practices for managing an Airbnb property?

At City Superhost, we prioritise cleanliness and rapid communication with guests. We automate check-ins with lockboxes and provide clear house rules, offer regular maintenance checks that help avoid last-minute issues and improve your guest satisfaction.

Are there companies that can handle Airbnb listing management for me?

Yes! Our team at City Superhost specialise in Airbnb properties, offering services such as guest communication, cleaning, maintenance, interior design and even dynamic pricing strategies to maximise your earnings.

How can I ensure my Airbnb property stands out amongst others in the area?

At City Superhost, we draw attention to your unique amenities such as hot tubs or a well-stocked kitchen. We can help you to decorate tastefully and ensure the photos highlight these enticing features. Personal touches and a welcome guide can also make a big difference.

What are the key aspects to consider when managing multiple Airbnb listings?

Efficient management of multiple listings requires systematic coordination. We use advanced management software to handle bookings, automate communications, and schedule routine cleaning between stays. We employ reliable staff for maintenance and guest support to ensure quality remains high across all areas.

Other services that we offer

Our comprehensive property management service takes care of everything from listing optimisation to 24/7 guest management. We maximise revenue and deliver the highest possible returns for our homeowners.

Guest Vetting

Guest Vetting & Bookings

Every reservation is screened at multiple data points with rental agreements signed & deposits taken.

Homeowner relaxing

Guest Communications

Our dedicated team is available round-the-clock to handle any guest communications and issues.

Laundry services, clean towel on made bed.

Property Management

Our professional housekeeping service keeps your home impeccably clean and tidy, resetting the property each time.

Apartment in Manchester

Interior Design Service

Create attractive, functional, and durable spaces for your rental property with our expert interior design service.

Ready to get your property listed?

Get in touch for a free consultation about how we can help you succeed!

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